Terms & Conditions

Welcome to our website. These Terms & Conditions govern your access to and use of this website, as well as any orders placed through it.

Throughout these Terms, the words “we”, “us”, “our” and “the Store” refer to the business operating this website. The words “you”, “your” and “customer” refer to any person who visits the website or purchases products from us.

By accessing this website, placing an order or using any of our services, you agree to these Terms & Conditions, together with our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. Online Store Terms

You may use this website only for lawful purposes.

By placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase transaction.

You may not use our products, website or services for any unlawful or prohibited purpose.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate.

However, actual product colours or appearance may vary slightly depending on lighting, photography, your device screen or minor manufacturing variations.

Such minor differences do not necessarily mean that the product is defective.

We reserve the right to update product information or discontinue a product when necessary.

Nothing in these Terms limits your rights where a product is materially different from its description, defective or otherwise does not meet applicable consumer protection requirements.

3. Prices

Product prices are displayed on the website before you place your order.

Where delivery fees or other applicable charges apply, these will be communicated or displayed as part of the ordering process where applicable.

We reserve the right to change product prices at any time. However, a price change will not normally affect an order that has already been accepted and confirmed, except where there is an obvious pricing or technical error.

4. Orders

Submitting an order through our website constitutes a request to purchase the selected product.

After receiving an order, we may contact you by phone, SMS, WhatsApp or another available communication method to:

• Confirm your order

• Confirm your delivery information

• Clarify order details

• Arrange delivery

• Provide updates regarding your order

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Incorrect information was provided

• We are unable to contact the customer to confirm the order

• The delivery address cannot reasonably be serviced

• We reasonably suspect fraudulent or abusive activity

• There is an obvious pricing, stock or technical error

Where payment has already been made for an order that we cancel, any refund due will be handled in accordance with applicable law.

5. Cash on Delivery

Where Cash on Delivery is available, payment is normally made when the product is delivered.

Customers should provide accurate contact and delivery information and make reasonable arrangements to receive confirmed orders.

The customer should verify the order and follow any inspection procedures permitted by the delivery company.

6. Delivery

We aim to deliver orders within the estimated delivery period communicated on our website, during order confirmation or by our delivery partners.

Delivery periods are estimates unless we specifically agree to a fixed delivery date.

Delays may occasionally occur due to circumstances outside our reasonable control, including transportation problems, weather, incorrect customer information, remote locations or other logistical issues.

If a product becomes unavailable after an order has been placed, we will make reasonable efforts to inform the customer and offer an appropriate solution in accordance with applicable law.

The customer is responsible for providing a correct telephone number, city, address and any other information reasonably required for successful delivery.

7. Order Confirmation and Customer Responsibility

Customers should ensure that all order information is correct before submitting an order.

Where our ordering system allows it, customers should review and correct their information before final confirmation.

If you notice an error after submitting an order, please contact us as soon as possible.

8. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Return & Refund Policy and applicable consumer protection laws in Kenya.

Where applicable under Kenyan law, customers purchasing through an electronic transaction may have statutory cancellation or cooling-off rights.

Nothing in these Terms or our Return Policy is intended to remove or restrict any mandatory consumer right provided by applicable law.

Products that are defective, damaged, incorrect or materially different from their advertised description will be handled in accordance with our Return & Refund Policy and applicable law.

9. Cooling-Off Rights

Where applicable under Kenya's consumer protection laws, a consumer entering into an electronic transaction may cancel the transaction without providing a reason within the legally prescribed cooling-off period.

Where a statutory cooling-off right applies, the customer may be responsible for the direct cost of returning the goods, as permitted by law.

Any statutory refund will be processed within the period required by applicable law.

This section does not limit any additional rights available to consumers under Kenyan law.

10. Accuracy of Customer Information

You agree to provide current, complete and accurate information when placing an order.

We are not responsible for delivery failures or delays caused by incorrect or incomplete information supplied by the customer.

If your telephone number, delivery address or other relevant information changes before delivery, please notify us as soon as possible.

11. Promotions and Discounts

From time to time, we may offer discounts, promotional prices, bundles or special offers.

Promotions may:

• Be available for a limited period

• Apply only to selected products

• Be subject to stock availability

• Have specific eligibility conditions

We reserve the right to correct or withdraw a promotion where there is an obvious technical, pricing or publication error, subject to applicable consumer protection laws.

12. Website Availability

We aim to keep our website available and functioning correctly.

However, we do not guarantee that the website will always operate without interruption, delay, technical problems or maintenance periods.

We may modify, suspend or discontinue parts of the website when reasonably necessary.

13. Third-Party Services and Links

Our website may use or contain links to third-party services, including delivery providers, payment services, analytics platforms, social media platforms or other websites.

We are not responsible for the independent content, availability or practices of third-party websites that we do not control.

Your use of a third-party service may also be subject to that provider's own terms and policies.

14. Personal Information

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for more information about how we collect, use, store and share personal information.

15. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, website design and original promotional materials, belongs to us or is used with appropriate permission.

You may not copy, reproduce, distribute or commercially exploit protected website content without permission, except where permitted by law.

16. Prohibited Uses

You may not use this website:

• For unlawful or fraudulent activities

• To provide deliberately false information

• To attempt to interfere with the website's security or operation

• To introduce viruses, malicious code or harmful technology

• To collect other users' personal information without authorisation

• To impersonate another person

• To violate the rights of another person or business

We may restrict access to our website where we reasonably believe these Terms have been violated.

17. Limitation of Liability

We will not be responsible for losses resulting solely from circumstances outside our reasonable control.

To the extent permitted by law, we will not be responsible for indirect or consequential losses that were not reasonably foreseeable.

However, nothing in these Terms excludes, restricts or limits liability or consumer rights where such exclusion or limitation is prohibited under Kenyan law.

18. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied or modified to the extent permitted by law.

The remaining provisions will continue to apply.

19. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page.

Your continued use of the website after an updated version becomes effective will be subject to the updated Terms, to the extent permitted by law.

20. Governing Law

These Terms & Conditions and transactions with customers in Kenya are subject to applicable laws of the Republic of Kenya, including applicable consumer protection legislation.

Nothing in these Terms is intended to exclude or override any mandatory rights granted to consumers under Kenyan law.

21. Complaints and Disputes

If you have a problem with an order, product or service, please contact us first so that we can try to resolve the matter.

Nothing in these Terms prevents a customer from exercising any right of complaint, redress or dispute resolution available under applicable Kenyan consumer protection law.

22. Contact Us

If you have any questions regarding these Terms & Conditions, an order or our services, please contact us using the contact details provided on our website.