Return & Exchange Policy

We want every customer in Kenya to be satisfied with their purchase. If you receive a damaged, defective, incorrect, or significantly different product from what was advertised, please contact us and we will assist you.

Returns & Exchanges

• Customers may request a return within 3 days of receiving the order.

• Customers may request an exchange within 7 days of receiving the order.

• The product must be returned in its original condition, unused where applicable, and with its original packaging and accessories.

• To request a return or exchange, please contact us through our Contact Us page or using the contact details provided on our website.

• When reporting a damaged, defective, or incorrect product, please provide:

  • Your order number

  • Your full name

  • Your city and delivery address

  • Clear photos or videos showing the issue

Damaged, Defective or Incorrect Products

If the product you receive is damaged, defective, or different from the product you ordered, we may offer you a replacement, exchange, or refund, depending on the situation.

If the product received is completely different from the product advertised or ordered, the customer may be eligible for a full refund or free replacement after verification.

Change of Mind

If you simply change your mind and the product has no defect or problem, the return may be accepted only if the product is unused and in its original condition.

In this case, delivery, return shipping, or handling costs may be deducted from the refund.

Non-Returnable Items

A return or exchange may be refused if:

• The product has been damaged after delivery due to improper use.

• The product has been used in a way that makes it impossible to resell.

• Parts, accessories, or original packaging are missing.

• The return request is made after the return or exchange period has expired.

Product Expectations

We are responsible for providing the product according to the description and information displayed on our website. However, we cannot be responsible for expectations, features, or uses that were not specifically stated on the product page.

Refunds

Once the returned product has been received and inspected, approved refunds will be processed using an available refund method agreed with the customer.

Refund processing time may vary depending on the payment or refund method.

This policy does not limit any consumer rights that may apply under the laws of Kenya.