Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or use our services.

By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.

We process personal information in accordance with applicable data protection laws in Kenya, including the Data Protection Act, 2019.

1. Information We Collect

We may collect personal information that you provide directly to us when you place an order, contact customer support, subscribe to communications or otherwise interact with our website.

This information may include:

• Full name

• Phone number

• Email address, where provided

• Delivery address and city

• Order and product information

• Payment or transaction information, where applicable

• Communications with our customer service team

• Information necessary to process returns, exchanges or refunds

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

• Referring website or advertising source

• Cookie and analytics information

We only collect information that is reasonably necessary for operating our website, processing orders and providing our services.

2. How We Use Your Information

We may use your personal information to:

• Process and confirm your orders

• Contact you regarding your order

• Arrange delivery of your products

• Provide customer support

• Handle returns, exchanges and refunds

• Verify orders and help prevent fraudulent transactions

• Improve our products, website and customer experience

• Analyse website traffic and performance

• Send promotional or marketing communications where permitted

• Comply with legal and regulatory requirements

Where you have provided your information for a specific purpose, we will not use it in a way that is incompatible with that purpose unless permitted or required by law.

3. Order Confirmation and Delivery

To complete your order, we may share necessary information such as your name, phone number, delivery address and order details with trusted third parties involved in fulfilling your order.

These may include:

• Delivery and courier companies

• Fulfilment and warehouse partners

• Customer service providers

• Suppliers where necessary for order fulfilment

• Payment service providers, where applicable

We only provide information that is reasonably necessary for these companies to perform their services.

4. Marketing Communications

We may use your contact information to inform you about products, promotions, special offers or other updates that may interest you.

You may ask us to stop sending promotional communications at any time by using the unsubscribe option provided, where available, or by contacting us directly.

You may still receive important non-promotional communications relating to your orders, deliveries, refunds or customer service requests.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and improve our services.

Cookies may help us:

• Remember items in your shopping cart

• Remember certain website preferences

• Understand website traffic

• Measure advertising performance

• Improve website functionality and performance

We may also use analytics and advertising services provided by third parties, such as Google, Meta or similar service providers.

These third parties may collect information through cookies, pixels or similar technologies according to their own privacy policies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

6. Sharing Your Personal Information

We do not sell your personal information.

We may share your information only when reasonably necessary with service providers that help us operate our business, including delivery companies, technology providers, hosting services, analytics providers, customer support providers and payment processors.

We may also disclose information where required by law, regulation, court order or competent authority, or where reasonably necessary to protect our rights, customers or business against fraud or unlawful activity.

If our business, or part of our business, is sold, transferred or reorganised, relevant customer information may be transferred as part of that transaction, subject to applicable law.

7. International Data Transfers

Some of the technology providers and service providers we use may process or store information outside Kenya.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable data protection requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining order records

• Providing customer service

• Managing returns and refunds

• Preventing fraud

• Meeting accounting, tax or legal obligations

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it.

9. Security of Your Information

We use reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our website may use secure technologies such as SSL encryption to protect information transmitted between your browser and our website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials, passwords and devices from unauthorised access.

10. Your Privacy Rights

Subject to applicable Kenyan law, you may have the right to:

• Know how your personal information is being used

• Request access to personal information we hold about you

• Request correction of inaccurate or misleading information

• Object to certain processing of your personal information

• Request deletion of false or misleading personal information

• Object to the use of your personal information for direct marketing

Where processing is based on your consent, you may also be able to withdraw that consent, subject to applicable law.

To exercise your privacy rights, please contact us through the contact information available on our website.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

We are not responsible for the privacy practices, security or content of websites operated by third parties. We recommend reviewing their privacy policies before providing them with personal information.

12. Children's Privacy

Our products and services are not intentionally designed to collect personal information from children without appropriate consent from a parent or legal guardian where required by law.

If we become aware that personal information relating to a child has been collected improperly, we will take reasonable steps to address the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable legal requirements.

Any updated version will be published on this page, and the updated policy will apply from the date it is posted.

14. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or if you wish to exercise your privacy rights, please contact us through the Contact Us page or the contact details provided on our website.